IMRA Logo
● Coach Survey Analytics

Weekly Coach Meeting Exit Tickets

Coach satisfaction, skill application, and qualitative feedback analysis across all coach roles — IMRA Cycle 2026.

Total Responses
1,777
Apr 1 – Aug 20, 2026
Overall Avg Score
9.34
Across all 3 metrics (0–10)
High Satisfaction
90.2%
All 3 scores ≥ 8
With Comments
450
25% response rate
Weeks of Data
20
Mar 30 – Aug 17, 2026
Resolved Flags
15
Cadence, overload, IMRAFace + more

Key Insights

⏰
Training Timing Is Lagging Phase 2 Window Openings
08/17: “Trainings offered AFTER a window have opened causes issues... This is not the first time training has come out after a window has opened this cycle.” One coach’s team reached consensus on 31 appeals before training was available and may now need to revisit decisions. A structural sequencing issue worth addressing directly — training needs to land before windows open, not after.
📋
The New SOP + Live Walkthrough Format Lands Well
08/17: “Having the SOP during the virtual walkthrough of how to document Phase 2 appeals tonight was super helpful!” and “The pacing and presentation was spot on. I feel ready to jump in.” Pairing a written SOP with a live demonstration is a validated format worth using as the template for the rest of Phase 2’s rollout.
💬
A Coach Flagged Safal’s Responsiveness
08/17: “Sometimes we ask questions and Safal kind of gives us a run around answer... This gives the impression that Safal isn’t sure of the answer themselves” A single mention, but worth monitoring — especially alongside the training-timing concern, since both point to the same underlying pressure: fast-moving Phase 2 guidance outpacing clear, confident answers.
📈
Quality Coaches Remain Strong and Stable
08/17 (9.38) holds within the tight, high band the program has sustained since the 07/13 outage recovery. Coaches describe understanding the content even when the pace feels demanding: “I do not doubt that it will get done but it is a lot.”
📅
Phase 2 Timing Is Colliding with Back-to-School Stress
08/17: “This is a lot to communicate within the six days with a team that is super stressed because it is the beginning of the school year.” Phase 2 appeals guidance is landing at the same time coaches are absorbing new-school-year demands — a structural timing pressure independent of content quality.
🎥
Recordings Remain Valued for Dense Content
08/17: “I’ve really enjoyed the weekly meetings. Having the video available afterward to review what was said is extremely helpful!” A consistent, low-cost support that continues to pay off as content complexity has grown.

Score Summary by Metric

MetricMeanMedian% Scoring ≥ 8Distribution
Objectives Met9.341092.4%
Apply Skills9.371092.3%
Met Needs9.311091.6%
Note: 4 straggler submissions from 06/29 (no formal session) and all 1099 Specialist responses excluded from analysis.

Performance by Coach Role

Role Comparison

RolenObjectives MetApply SkillsMet NeedsOverall AvgRelative

What Coaches Are Saying By Role

🔍
Review Coaches
08/17 (9.31) reflects genuine content understanding alongside real time pressure: "I need to go look at the appeals site and figure out if I have questions. Right now I do not" alongside "this training would have been more helpful before the Phase 2 appeals window opened... it felt a bit rushed." One coach raised the Safal responsiveness concern about answers feeling like a run-around. Recordings continue to be valued for asynchronous review.
📝
Reporting Coaches
08/17 (9.52) was strong, driven largely by the new Phase 2 SOP and live walkthrough: "Having the SOP during the virtual walkthrough... was super helpful!" and "The pacing and presentation was spot on. I feel ready to jump in." The training-timing concern (guidance landing after windows open) came from a Reporting Coach managing 31 live appeals under a tight deadline.
📋
Suitability Coaches
Suitability Coaches closed their cycle 08/10 at a perfect 10.0 — their fifth straight — with a wave of farewells: "It's been a great suitability cycle!!" and "Thank you for your guidance. It has been a pleasure working with you over the past two years!" The most complete coach development arc in the dataset: April uncertainty to full confidence and warm goodbyes.

Signal Tracker — 20-Week Overview

How to read this tab: Flags extracted from 450 open-text responses across 20 weeks. Ongoing = confirmed multi-week pattern. Emerging = appeared primarily in last 2–3 weeks. Resolved = no mentions in the last 3 weeks after prior activity.
⚠️ New this cycle — worth direct attention: Training Timing / Window Sequencing Concern and Time Pressure / Start-of-Year Stress both point to Phase 2 guidance landing later than coaches need it, colliding with back-to-school demands. The Safal Responsiveness Concern (a single mention) is related and worth monitoring.
✅ 15 resolved flags this cycle: Three-Meeting Cadence Confusion, Information Overload, Writing Support, IMRAFace/Platform, Technology/Outage, Workflow/Process Guide (resolved by the new Phase 2 SOP), Standards Alignment Confusion, Dashboard/Workbook Access, Pre-Meeting Materials, Office Hours, Roles Clarity, and SA Roles Boundary Concern.
Ongoing
Emerging
Positive / Resolved

Requested Future Topics

Top Training Topic Requests
Respondents selected from predefined options across all 20 sessions. 1099 Specialist responses excluded.

All Qualitative Feedback

Role:
FAQ Intelligence Report — Synthesized from 450 qualitative responses across 20 weeks. Updated through 08/17.
🔴 Active — Needs Direct Attention
Training is landing after Phase 2 appeals windows open, forcing teams to redo work.
🔴 Structural Sequencing IssueReporting Coach08/17
"Trainings offered AFTER a window have opened causes issues... This is not the first time training has come out after a window has opened this cycle." One team reached consensus on 31 appeals before training arrived and may need to revisit decisions. Training needs to precede window openings for the remainder of Phase 2.
Do coaches feel confident in Safal's answers to direct questions?
🔴 Single Mention, Worth MonitoringReview Coach08/17
"Sometimes we ask questions and Safal kind of gives us a run around answer... This gives the impression that Safal isn't sure of the answer themselves" Likely connected to the fast pace of Phase 2 guidance rather than a standalone issue, but worth watching for recurrence.
Is Phase 2's timeline realistic given back-to-school demands?
🔴 Context for Remaining WeeksReporting Coach08/17
"This is a lot to communicate within the six days with a team that is super stressed because it is the beginning of the school year... I do not doubt that it will get done but it is a lot." Worth factoring into pacing decisions for the rest of Phase 2.
🌟 Best Practices Validated — Name These in End-of-Cycle Reporting
Pairing a written SOP with a live walkthrough works for complex procedural content.
🔥 New & Strongly ValidatedReporting Coach08/17
"Having the SOP during the virtual walkthrough of how to document Phase 2 appeals tonight was super helpful!" and "The pacing and presentation was spot on. I feel ready to jump in." This format should be the template for the remainder of Phase 2's rollout.
Recordings continue to be essential for reviewing dense content asynchronously.
🔥 Consistent Across CycleReview Coach08/17
"I've really enjoyed the weekly meetings. Having the video available afterward to review what was said is extremely helpful!" A low-cost, high-value support that should continue through the cycle's remaining weeks.
✅ Fully Resolved — No Longer Generating Questions
What happens at each of the three meetings (unpacking, consensus, drafting)?
✅ Resolved35 mentions in wks 1–9 → 0 for 11 weeks
The program's single most persistent issue — fully resolved for eleven consecutive weeks.
Is there a written process guide for documenting appeals work?
✅ Resolved via Phase 2 SOP08/17
The 08/17 Phase 2 documentation SOP directly answered this recurring request — coaches responded with strong praise for the SOP itself rather than further asking for one.
Role clarity, Standards Alignment confusion, IMRAFace access, and information overload.
✅ Resolved
All fully resolved; no recurrence in the final weeks.

Quality Coaches — Exit Ticket Participation

What this shows: Exit ticket submission by week, not formal attendance. Percentages calculated out of 19 applicable Quality Coach weeks (04/27 and 06/29 excluded). Tiers: ● High = 80%+  ● Mid = 50–79%  ● Low = <50%

Suitability Coaches — Exit Ticket Participation

Suitability Coaches have 13 applicable weeks (weeks with an actual Suitability session).